For the past year, I’ve been working for one of those clients that I could write a book about. You know, one of those how-to books, except this would be a how-not-to book.
Without going into too much detail, it’s been a little frustrating. Frustrating because the small team of consultants knows their stuff and has provided solid direction for the client on what to do and how to do it. The problem is the client fails to make a decision either way. But it has been okay; our team moved onto the next issue, identifying issues and potential solutions, hoping the client would eventually make decisions about direction and next steps.
However, decision-making and progress has been really SLOW.
Here we are, a year later, with little real progress to show. Yes, we have uncovered quite a few gaps and issues to address. Yes, we have communicated the ramifications. Yes, we have identified multiple mitigations and paths forward. No, the client has taken no ownership in owning the responsibility to do something about the issues.
I keep hoping that tomorrow will be the day that some decisions are made–any decisions, even ones I wouldn’t entirely agree with. We are just looking for direction. We are just looking for some closure.
Maybe tomorrow . . .